Refund Policy

Refund & Cancellation Policy

Effective Date: August 7, 2026

At Canadawn, we are committed to providing reliable, professional, and comfortable private transportation and tour services. To help us maintain dependable service for all customers, the following refund and cancellation terms apply to bookings made with Canadawn.

1. Cancellation by the Customer

Unless otherwise stated at the time of booking:

• 48 hours or more before scheduled pickup: Eligible for a full refund.
• 24 to 48 hours before scheduled pickup: Eligible for a 50% refund.
• Less than 24 hours before scheduled pickup: Non-refundable.

Certain bookings, including custom tours, large-group transportation, special events, or bookings involving specific arrangements, may have different cancellation terms. Any special cancellation conditions will be communicated to the customer before or at the time of booking.

Cancellation requests should be submitted as soon as possible by contacting Canadawn directly.

2. No-Show Policy

If a customer does not appear at the agreed pickup location and does not contact Canadawn within a reasonable period, the booking may be classified as a No-Show.

No-show bookings are generally non-refundable.

For airport pickups, customers should provide accurate flight information where requested so that Canadawn can reasonably monitor flight status and coordinate pickup arrangements.

3. Booking Changes

Customers may request changes to their booking, including:

• Pickup date or time
• Pickup or drop-off location
• Number of passengers
• Vehicle type
• Tour itinerary or arrangements

Changes are subject to availability and may result in additional charges where the requested change increases the cost of providing the service.

Customers should contact Canadawn as early as possible when requesting a change.

4. Cancellation by Canadawn

In rare circumstances, Canadawn may be unable to provide a booked service due to operational issues, vehicle problems, driver availability, safety concerns, severe weather, or other unforeseen circumstances.

If Canadawn cancels a booking before the service begins, we will make reasonable efforts to offer:

• A suitable replacement service, where available; or
• A full refund of the amount paid for the affected service.

Where a suitable replacement is accepted by the customer, the refund amount may be adjusted accordingly.

5. Delays and Circumstances Beyond Our Control

Canadawn is not responsible for delays, disruptions, or inability to provide services resulting from circumstances beyond our reasonable control, including but not limited to:

• Heavy traffic or unexpected traffic congestion
• Road closures or construction
• Severe weather or hazardous road conditions
• Accidents or emergency situations
• Government restrictions or public authorities
• Public emergencies
• Airport or airline disruptions
• Events affecting road access or transportation
• Other circumstances beyond our reasonable control

Where such circumstances affect a booking, Canadawn will make reasonable efforts to assist the customer and minimize disruption. Refunds or credits in these circumstances will be considered on a case-by-case basis, subject to the circumstances and applicable law.

6. Airport Pickup and Flight Delays

We understand that airline schedules may change.

Customers should provide accurate flight information when making an airport transfer booking and notify Canadawn as soon as possible if their flight is delayed, cancelled, diverted, or significantly rescheduled.

Where flight information has been provided, Canadawn may monitor the flight and make reasonable efforts to adjust the pickup time based on the updated arrival information and driver availability.

If a customer fails to provide updated flight information or does not follow the agreed airport pickup instructions, the booking may be treated as a No-Show.

7. Refund Processing

Approved refunds will generally be issued to the original payment method used for the booking, where possible.

Refunds are typically processed within 5–10 business days after approval. The time required for the refund to appear in the customer's account may vary depending on the payment provider, credit card company, bank, or other financial institution.

Any third-party transaction or processing fees may be non-refundable where permitted by applicable law and disclosed at the time of booking.

8. Non-Refundable Services

Unless otherwise agreed in writing or required by applicable law, the following are generally non-refundable:

• No-show bookings
• Services that have already been completed
• Bookings cancelled less than 24 hours before scheduled pickup
• Additional services or portions of a service already used
• Customer-requested upgrades or additional charges already incurred
• Certain custom, group, special-event, or specially arranged bookings where specific terms were provided

9. Disputes and Applicable Terms

If you believe a refund has been incorrectly denied or you have a concern regarding a cancellation, please contact Canadawn directly so that we can review the booking and circumstances.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable law.

10. Contact Us

For questions regarding cancellations, booking changes, or refunds, please contact Canadawn:

Canadawn
Toronto, Ontario, Canada

Phone: [Your Business Phone Number]
Email: [Your Business Email Address]

Last Updated: August 7, 2026